by Heidi Harrison | Apr 26, 2023 | Uncategorized
Reports to Director, Sales & Marketing
Summary of Job Responsibilities:
The Sales Counselor is responsible for generating leads, lead management, sales presentations, and closing sales, in line with monthly sales expectations. The sales counselor is expected to closely collaborate with all other sales staff as a key member of a motivated sales team.
Essential Functions & Responsibilities:
- Achieve the individual sales and lead management called for in the Sales and Marketing Plan as defined by number of calls, appointments, follow up encounters and sales.
- Develop and maintain relationships and generate leads through residents, family, and professional referral sources.
- Conduct all tours and follow up communications with a “prospect-centric” orientation, so that all prospects realize they are being treated as a unique and valued individual.
- Conduct all tours in accordance with the time structure and protocols developed by the Director of Sales and Marketing.
- Maintain a solid product knowledge of Fox Hill Village and its direct competitors,
- Work with the Director of Sales and Marketing and other sales staff to plan and implement monthly prospect and/or referral source activities and events, and long-range marketing plans to achieve sales goals.
- Maintain prospect interest and commitments through continuous follow-up.
- Follow Fox Hill Village’s procedures in lead tracking and maintain complete records of every contact with every lead and prospect in the CRM: “if it isn’t in the CRM, it did not happen”.
- Demonstrate an expertise in current best sales practices and marketing techniques in successful upscale retirement housing communities.
- Master clear explanation of the cooperative housing model, its structure and benefits compared to entrance fee models, including a clear understanding of all documents provided to prospects in the Shareholder Information Book.
- Understand residents’ long-term care options, including long term care insurance in conjunction with services at Fox Hill Village and the comparative costs of assisted living, memory care and skilled nursing care in the Fox Hill market area.
- Professionally represent the organization at public and community functions and foster a positive image of the community.
- Exhibit positivity and professionalism and serve as a community leader who supports and carries out the spirit of the organization’s culture in every interaction both internally and externally.
Job Requirements:
- Effective communicator who can speak well to individuals, or to groups, makes a good first impression, and is empathetic towards others.
- Demonstrated knowledge of principles and methods for showing, promoting, and selling services required.
- Ability to listen to leads and follow up based on their expressed needs and interests.
- Exhibit the drive and perseverance to go “the extra mile” to achieve sales and marketing goals.
- Exhibit a high degree of initiative and creativity, good judgment, and professional ethics.
- Ability and willingness to work effectively as a team within the Sales Office and with all other Fox Hill Village departments.
- Ability to work well under stress, completing assignments accurately and on time, working independently, and managing time effectively.
- Ability to work flexible work schedule to effectively perform the essential functions of the job and meet deadlines, resident(s)/family needs.
Education and/or Experience Requirements:
- Bachelor’s degree in a marketing or related field preferred
- Active Massachusetts Real Estate license required.
- Minimum five years sales experience required, sales experience within a senior living environment is preferred
- Proven history of achieving and exceeding sales goals.
- Proven experience in marketing strategy and tactics, sales techniques, and sales systems. Prospect-centered selling skills highly preferred.
- Proficient knowledge of Microsoft Office Applications required and demonstrated capabilities utilizing a web-based CRM lead tracking system.
Physical Requirements:
- Must move intermittently throughout the workday inside and outside the facility.
- Ability to walk long distances throughout the facility.
- Ability to perform repetitive motion such as bending, pushing/pulling, reaching, walking/standing and climbing stairs. Walking or standing 70%, sitting 30%.
Fox Hill Village is an Equal Employment Opportunity Employer. All employment decisions are based on merit, qualifications, and competence and are not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veteran’s status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.
by Heidi Harrison | Mar 1, 2023 | Careers
Reports to: Health Care Director at Fox Hill Village
Status: Non-Exempt (Hourly)
Summary of Job Responsibilities:
The Nurse is responsible for assisting the Health Care Director in monitoring resident needs, notifying the Health Care Director of any changes observed in resident condition, and ensuring that all services outlined in the residents’ service plans are delivered with excellent quality, on time, and with respect. The Nurse will assist with all aspects of compliance with all state and local requirements. The Nurse reports to the Health Care Director and works in collaboration with the
Nurses and CNAs in independent living as well as our assisted livings. The nurse must support, honor, and respect the philosophy of the Green House® Project and its self-managed work team of CNAs.
Essential Functions & Responsibilities:
- Engage in regular communication with the CNA work team on each shift to obtain an update on each resident.
- Review and monitor the overall adequacy of each resident’s ALIS Care Plan to ensure that each Care Plan is being administered properly.
- Provide assessment visits to residents who present with symptoms or appear to have had a change in their condition. Use nursing judgment to determine if any resident needs prompt medical attention; provide emergency nursing care/first aid such as CPR, Heimlich Maneuver, and AED Machine as necessary; communicate follow-up care to CNA work team as appropriate; report incidents/illnesses to family members.
- Work in collaboration with CNAs as part of the overall self-managed work team.
- Maintain communications with physicians and home healthcare agencies providing services.
- Develop and implement strategies that promote person-centered care.
- Work collaboratively with Social Work on identifying residents in the community who may benefit from one of our higher levels of care.
- Assist with assessments/ evaluations and care plan coordination as needed.
- Assist with pharmacy medication delivery and observe or deliver medication in accordance with SAMM policies and procedures Evaluates residents for independent, SAMM.
- Assist with in-service staff orientation including evaluating CNA compliance with SAMM protocol.
- Maintain emergency bag supplies and the safe condition of equipment, including PPE.
- Monitor standard use of universal precautions.
Job Requirements:
- Excellent verbal and written communication skills
- Ability to work in a high-pressure and demanding work environment.
- Promote a positive and team-oriented work environment.
- Detail-orientated with the ability to prioritize competing demands on time.
- Exceptional computer skills, with proficiency with ALIS and Microsoft Office (Windows, Outlook, Excel) with the willingness to learn new applications.
- Ability to work nights, weekends, and holidays.
Education and/or Experience Requirements:
- Registered Nurse license or Massachusetts Licensed Practical Nurse license is required.
- Current CPR certification is required.
- 2–5 years experience in LTC Skilled or Gerontological health care.
- Assisted living experience is strongly preferred.
Physical Requirements:
- Occasional lifting and carrying of equipment and supplies weighing 30 lbs. or less.
- Occasional lifting assist of residents from the floor weighing up to 150 lbs.
- Sitting 50%, walking, and standing 50%. Protective equipment as indicated.
Fox Hill Village offers an outstanding salary and a very generous benefits package. Part-time employees are also eligible for vacation, holiday, sick, personal days, and 401(k) retirement plans with a generous company match.
Interested candidates should forward a resume and cover letter to Jacinta Murphy (jmurphy@foxhillvillage.com).
Fox Hill Village is an Equal Employment Opportunity Employer. All employment decisions are based on merit, qualifications, and competence and are not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veteran’s status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.
by Heidi Harrison | Mar 1, 2023 | Careers
Reports to: Supervisor, Health Care Services
Status: Non-Exempt (Hourly)
Summary of Job Responsibilities:
The CNA is responsible to provide personal care services/ activities of daily living, medication reminders and light housekeeping to an elderly population resident at Fox Hill Village.
Essential Functions & Responsibilities:
- Any task requested by management that helps to ensure resident safety and security.
- Communicates effectively with residents.
- Observes/documents and reports to nurse and next shift CNAs changes in resident status.
- Maintains clean environment by performing light housekeeping duties as assigned by supervisor.
- Provides personal care assistance (baths, dressing, toileting) in a professional manner while allowing the resident to maintain their dignity.
- Assist in safe transfer and ambulation.
- Participates in the safe delivery of medication reminders thru SAMM.
- Personal laundry for residents
- Responds promptly to radio calls.
- Is aware of and practices reasonable infection control procedures.
- Communicates ideas/issues promptly to supervisor.
- Adhere to all safety policies including reporting on all incidents immediately to the supervisor, if the supervisor is not available report to Human Resources or another manager.
Job Requirements:
- Excellent verbal and written communication skills
- Ability to work in a high-pressure and demanding work environment.
- Promote a positive and team-oriented work environment.
- Detail-orientated with the ability to prioritize competing demands on time.
- Ability to work nights, weekends, and holidays
Education and/or Experience Requirements:
- High School Diploma
- Certified Nursing Assistant Certification
- Previous experience providing personal care services to the elderly.
- Assisted Living Experience preferred.
Physical Requirements:
- Must move intermittently throughout the workday inside and outside the facility.
- Ability to walk long distances throughout the facility.
- Ability to perform repetitive motions such as bending, pushing/pulling, reaching, walking/standing, and climbing stairs.
- Occasional lift assist of residents from the floor weighing up to 150 lbs. with assistance.
- Walking or standing 80%, sitting 20%.
Fox Hill Village offers an outstanding salary and a very generous benefits package. Part-time employees are also eligible for vacation, holiday, sick, personal days, and 401(k) retirement plans with a generous company match.
Interested candidates should forward a resume and cover letter to Jacinta Murphy (jmurphy@foxhillvillage.com).
Fox Hill Village is an Equal Employment Opportunity Employer. All employment decisions are based on merit, qualifications, and competence and are not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veteran’s status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.
