Server

by Heidi Harrison | Sep 19, 2024 | Careers

When you join the culinary team at Fox Hill Village in Westwood, MA, you’ll work in a beautiful environment with a warm and friendly culture while having the satisfaction of knowing you’re making a difference in the lives of senior adults.

You’ll work closely with residents, getting to know them as people and care about them as friends. And you’ll be part of a passionate, hard-working team of professionals with a structure that supports your growth and development.

The Job:

We are seeking a Server to provide exceptional service to our residents and their guests in our Main Dining Room, Café, and private dining room. In addition to providing service, you will also be responsible for the set-up of station prior to shift, maintain orders in station and clean up and proper re-setting at the end of shift.

Duties:

• Be ready for scheduled shift, well groomed, in full uniform (black dress pants and proper work shoes) including name tag and tie.
• Complete assigned daily side work prior to beginning floor work/completion of shift. Check table assignments and ensure they are properly set.
• Greet guests at tables in a professional and hospitable manner, assure they have menus and obtain order while being attentive to resident/guest needs at all times.
• Enter all orders, including drink orders into computer system, obtain and serve.
• Ensure that checks are properly prepared and processed according to our Dining Policy.
• Assure food is served efficiently and accurately. Periodically check if additional service is needed.
• Assure checks are properly signed by resident, closed out to the correct resident apartment number and at end of shift review with Host for accuracy.
• Wipe down check books, salt and pepper shakers, sugar caddies and chairs.
• Regular punctual attendance, use time clock properly and take required breaks as instructed by policies and procedures.
• Adhere to all safety policies including reporting all incidents immediately to your immediate supervisor.
• Attend quarterly department staff meetings.
• Complete assigned cleaning duties to keep dining room always in top shape.
• Assist with other tasks such as cleaning the dining area and preparing silverware and condiments.
• Channel all complaints to immediate supervisor immediately.
• Push linen cart to Dining Room and unload linen into cabinets.
• Be prepared to work in other areas of department (including Room Service and/or special functions).

Job Requirements:

• Exceptional Customer Service and interpersonal skills
• Desire to provide exceptional quality of service to our residents, guests
• Well-organized with ability to take and place food and beverage orders accurately
• Ability to operate a point-of-sale system
• Know Heimlich maneuver
• Provide friendly and attentive service, show genuine hospitality/engaging demeanor
• Maintain a high level of sensitivity and confidentiality regarding personal or medical information that is shared
• Excellent verbal and written communication skills and demonstrated ability to work as part of a team.

Education and/or Experience Requirements:

• High School Diploma or equivalent required.
• 6 months to 1 year of food service experience in a residential and/or hospitality industry/setting. Passion for hospitality and service.
• Strong team player: must be able to partner with servers, peers, and management to ensure an amazing guest experience.
• Current CPR Certification preferred

Physical Requirements:

• Prolonged periods of standing and walking.
• Ability to lift and carry trays up to 30 lbs. including multi-gallon bucket of ice, soiled linen bags and room service cart

Experience:

• Restaurant experience: 1 year (Required)

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